Return and Exchange Policy
MediBody Return and Exchange Policy
At MediBody, we are committed to delivering exceptional products and services to our valued customers. While we hope you are always satisfied with your purchase, we understand there may be times when a return or exchange is necessary. Below, you'll find our combined Return and Exchange Policy:
1. Apparel, Accessories, Scarves, and Hats
- Returns & Exchanges: If you are dissatisfied with your purchase, you have a 14-day window from the date of purchase to request a return or exchange.
- Condition for Return/Exchange: All items must be in their original, unworn condition with tags attached.
2. Wellness and Lifestyle Products
- Returns & Exchanges: Refunds and exchanges for wellness and lifestyle products, like diffuser stones and essential oils, will be evaluated on a case-by-case basis.
- Initiating a Request: To request a refund or exchange, please get in touch with our customer support team.
3. Workshops, Classes, and Services
- Returns & Exchanges: For workshops, classes, and services, including yoga sessions and meditation guidance, the refund and exchange policy will be governed by the specific terms and conditions of each service.
- Cancellation Policy: Policies for cancellations, returns, and exchanges may vary. Please refer to the service description or contact our customer support team for detailed information.
4. Exceptions
- Non-Returnable Items: Personalized or customized products and services are generally not eligible for returns, exchanges, or refunds unless they arrive damaged or defective.
How to Initiate a Return or Exchange
1. Contact Us: Reach out to our customer support team to initiate your return or exchange.
2. Prepare the Item: Ensure the item is in its original condition and packaging.
3. Ship the Item: Follow the instructions provided by our customer support team for shipping the item back to us.
Customer Support Contact
For any questions or to initiate a return or exchange, please contact our customer support team at hello@themedibody.com
At MediBody, we are committed to delivering exceptional products and services to our valued customers. While we hope you are always satisfied with your purchase, we understand there may be times when a return or exchange is necessary. Below, you'll find our combined Return and Exchange Policy:
1. Apparel, Accessories, Scarves, and Hats
- Returns & Exchanges: If you are dissatisfied with your purchase, you have a 14-day window from the date of purchase to request a return or exchange.
- Condition for Return/Exchange: All items must be in their original, unworn condition with tags attached.
2. Wellness and Lifestyle Products
- Returns & Exchanges: Refunds and exchanges for wellness and lifestyle products, like diffuser stones and essential oils, will be evaluated on a case-by-case basis.
- Initiating a Request: To request a refund or exchange, please get in touch with our customer support team.
3. Workshops, Classes, and Services
- Returns & Exchanges: For workshops, classes, and services, including yoga sessions and meditation guidance, the refund and exchange policy will be governed by the specific terms and conditions of each service.
- Cancellation Policy: Policies for cancellations, returns, and exchanges may vary. Please refer to the service description or contact our customer support team for detailed information.
4. Exceptions
- Non-Returnable Items: Personalized or customized products and services are generally not eligible for returns, exchanges, or refunds unless they arrive damaged or defective.
How to Initiate a Return or Exchange
1. Contact Us: Reach out to our customer support team to initiate your return or exchange.
2. Prepare the Item: Ensure the item is in its original condition and packaging.
3. Ship the Item: Follow the instructions provided by our customer support team for shipping the item back to us.
Customer Support Contact
For any questions or to initiate a return or exchange, please contact our customer support team at hello@themedibody.com
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Membership Tiers
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Wellness Essentials
Join now for £8.99Our most accessible membership that provides monthly digital workbooks with journaling prompts, habit and mood trackers, educational content, and a community group chat for connecting with other members.
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Wellness Explorer
Join now for £14.99If you like a more personalised experience, Wellness Explorer is for you. We will provide an extra workbook at the end of each month, custom made based on your wellness goals.
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Ultimate Wellness Box
Join now for £24.55For a truly wonderful experience, members of Ultimate Wellness Box receive a monthly Medibody Handcrafted product for mindfulness practices with a special note from our collaborator of the month.
